FAQ

Herfeh Shop is an online marketplace for authentic, handmade Palestinian craft. We bring independent Palestinian artisans and workshops together in one place, so you can discover their work and have it shipped to your door, wherever you are.

Handmade Palestinian pieces across many categories: leather goods, ceramics, olivewood and religious items, embroidered tatreez, jewelry, resin art, soaps, and more. We add new makers and products regularly.

Every seller is a real Palestinian artisan or small home-based workshop, working from Palestine. Some work on their own, others with their family. We get to know each maker before they join.

Herfeh gives Palestinian artisans a place to reach customers around the world and sell their work fairly. Every order supports a real maker and helps a small business grow.

You can explore by category or collection from the menu, or simply scroll the store to discover makers and pieces. Collections group similar items so it's easy to find what you love.

Use the search bar at the top of the site. Type a product, material, or keyword, like "olivewood" or "tatreez bag," and we'll show you matching pieces.

Open any product page for photos, a description, size and material details, and its preparation time. If anything isn't clear, contact us before you order and we'll gladly help.

Yes. Almost everything is handmade by Palestinian artisans. Because pieces are made by hand, small natural variations in colour, texture, or finish are normal, and they make each one unique.

If something you want is sold out, send us a request from the item and we'll do our best to restock or bring it back, depending on demand.

Add the items you like to your cart, then check out and enter your delivery and payment details. You'll get an order confirmation by email once it's done.

Yes. You can add items from different artisans to one cart and check out together. Your order usually arrives as a single delivery, though in rare cases items may come separately.

If you need to change or cancel, contact us as soon as possible. We can usually help before the order enters preparation. Once it's being prepared or on its way, we may not be able to change it.

You'll receive an order confirmation by email right after checkout. If you don't see it, check your spam folder or contact us.

Yes. You can check out as a guest, no account needed.

For now, you can pay securely by credit card at checkout. All prices are in US dollars (USD).

Yes. Payments go through a secure, encrypted checkout, and we never see or store your full card details.

No extra charges from us. The only possible added cost is customs or import duties set by your destination country, which some orders may attract.

You're charged when you place your order at checkout.

We ship with Aramex to the Gulf, the UK, Europe, the United States, parts of East Asia, and Jordan. If your country isn't shown at checkout, email us and we'll try to arrange it.

Shipping is calculated at checkout based on your destination and order weight, so you see the exact cost before paying. Orders over $99 ship free, everywhere we deliver.

Each piece has a short preparation time (around 4 business days, shown on the product) because it's handmade, then delivery. Most international orders arrive within 6 to 14 business days after they ship, and closer destinations sooner.

As soon as your order ships, we email you a tracking link so you can follow it to your door.

The courier will try again, which is why we recommend adding a phone number, so they can reach you to arrange delivery.

Yes. Preparation time can differ by item, especially for made-to-order pieces, and it's shown on each product page. When you order from several makers, we aim to deliver everything together.

Because pieces are handmade and often made to order, we don't accept change-of-mind returns or exchanges. But if your order arrives faulty, damaged, incorrect, or not as described, we'll make it right. Email us within 14 days of delivery with your order number and photos.

We replace items that are defective or damaged. If you need a replacement of the same item, email us and we'll sort it out. We don't offer exchanges for change of mind.

Let us know as soon as you can, ideally within 48 hours, with photos of the item and the packaging. We'll arrange a replacement, or a full refund including original shipping if we can't replace it, and we cover the return.

Email info@herfehworld.com within 14 days of delivery with your order number (or proof of purchase) and clear photos of the issue. Once we confirm it, we'll approve your refund or replacement.

Once we receive and check the returned item, approved refunds go back to your original payment method in USD within 5 to 10 business days. Your bank may take a little longer to post it.

Every seller is a Palestinian artisan working from Palestine, running a small home-based business. We get to know each maker through an application and a short interview before they join, so you're always buying from a real, vetted artisan.

Before an order ships, we check it to make sure it matches what you ordered and meets our quality standards.

Reach our team at info@herfehworld.com or any of the channels below, with your order number and photos, and we'll help.

Email info@herfehworld.com, call or WhatsApp +962 79 233 2338, or find us on Instagram and Facebook (Herfeh Shop). We're happy to help.

Your order number (or proof of purchase), a short description of the problem, and clear photos if it's about the item or its packaging. That helps us sort it out quickly.

Sunday to Thursday, 9 am to 6 pm (Palestine time).